Sometimes it is. But in this day and age, it makes people immediately suspicious. Free software, for example, will likely bog your system down with spyware to cover it’s development costs. Not always, but often enough that we’re wary.
That said, I do appreciate that you stepped in to personally respond. If I’d taken the time to look, I would have seen this in your policy page:
All orders placed at the Ulimate 3D Links 3DShop online store are shipped to locations within the United States via UPS or FedEx. Delivery times average 2-5 days.
Shipping to the USA is FREE for orders over $100.00
I offer my apologies for asking the public for information I could have easily gotten myself, and for weighting that question with past experiences that don’t relate to you or your shop. We’ve obviously never done business together, so I was strictly generalizing. Sorry about that.
I still can’t use FedEx, but you did provide contact info on that page, and suggested that UPS is possible. If I hadn’t already ordered direct from Gnomon, I’d probably be e-mailing you to ask about that (as well as faster shipping options). The bundle you offer is a good deal, to be sure.
But, yes. You are looking at the loss of international sales if you can’t work something out with a different courier. Hopefully that can be resolved soon, to everyone’s benefit.
To everyone else: Don’t take it personally that he doesn’t ship in the such volume to warrant the price breaks Amazon receives. This one falls under the banner of “Life isn’t fair.”