Your video has most of the screen cropped so hard to tell what you’re trying to do. Also GIF is a pain because you can’t pause it. Perhaps an MP4 and/or a few words about what you’re trying to do with the head and/or mouth pieces. Hard to help otherwise.
Anyway try this (I assume you’ve imported some meshes). Imported meshes like OBJ or STL have no units. They are just full of numerical x,y,z coordinates. An entry of 2 could be 2 mm, 2 cm, 2 inch, 2 feet etc. So when you set the scene scale with ScaleMaster just set it to one that works, say in mm. (Internally ZBrush treats everything as mm). If you get the error message about too large then choose another that works. Then click the ZBrush Scale Unify button in ScaleMaster. In ZBrush Tool:Geometry:Size you’ll see that the maximum size is 2. You’ll also see in Tool:Export:Scale a value that is used to scale the internal Unified Size (max. 2) to the actual size when you export the model. The export size is the size you selected when you Set Scene Scale.
If the Scene Scale size isn’t actually your correct size then you can resize your subtool. First click Set Sliders to Subtool Size to make sure they are set to the Scene Scale. Then change one axis value, say the Y value, to the height you want, and the others will change to preserve the aspect ratio. (Deselect the R next to Sliders to Subtool Size to set the sizes in each axis independently). Finally now click Resize Subtool (deselect All is you only want it on the current subtool). Your tool is now at the correct size. Note that at this point Tool:Geometry:Size will change but not Tool:Export:Scale.
If you’ve changed the size dramatically, or even just to be optimal for Zbrush, click the ZBrush Scale Unify button again. Internal size will be rescaled to 2 (Tool:Geometry:Size) and position will be centered in the world (Tool:Geometry:Position 0,0,0), and export scale will change so that when you export you get the physical size you want.
hth